Vol. 16 No. 1 (2023): ServDes 2023: Entanglements and Flows Service Encounters and Meanings

View Vol. 16 No. 1 (2023): ServDes 2023: Entanglements and Flows Service Encounters and Meanings

Published: 2024-05-28

Presentation

ServDes 2023: Entanglements and Flows Service Encounters and Meanings

Carlo Franzato, Carla Cipolla, Cláudia Mont’Alvão, Edu Jacques Filho, Manuela Quaresma

1-6
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Articles

Empathy building through Virtual Reality filmmaking in social innovation: Decreasing tensions between socially opposed citizens

Froukje Sleeswijk Visser, Jeroen van Erp

7-20
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Nolo's Situated Vocabulary: embracing diverse 'worldings' through Participatory Design

Virginia Tassinari, Francesco Vergani, Ambra Borin

21-33
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Amplifying the politics in Service Design

Yoko Akama, Ann Light, Shana Agid

34-45
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Designing Empathetic Service Experiences Using Storytelling Approach: A Case Study

Priyank Sagar, Ravi Mahamuni, Vasundhara Agrawal, Shrinivas Darak, Vijaya Jori, Sandeep Athavale

46-58
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‘SOSpesa’: Service Design Leveraging Neighborhood Solidarity Networks to Tackle Food Poverty, Food Surplus, and Sustainability of Local Commerce

Anna Meroni, Davide Fassi

59-74
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Co-designing a collective food service of artisanal gastronomic products with entrepreneurial university students

Larissa Farias, Carol Soares, Ivan Bursztyn, Carla Cipolla

75-95
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Sustainable Service Design meta-scenario for take-it-back services on white-good appliances

Bheatriz Silvano Graciano, Adele Cagnato Conte, Aguinaldo dos Santos, Ana Beatriz Avelino Barbosa, Bruna Andrade, Carolina Daros, Gabriel Lied, Júlio César do Amaral

96-109
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Enhancing Environmental Sustainability in AI-Infused objects Ecosystems through User Experience: Expert validation and Insights

Alice Paracolli, Venanzio Arquilla

110-125
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Mapping Temporal Experience: accounting for felt time in service design

Michael Arnold Mages, Stephen Neely

126-140
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The Role of Service Design and Co-design in the Lifecycle of Online Communities: Cases from the Chinese Service Design Community

Chenfan Zhang, Daniela Selloni, Valentina Auricchio

141-156
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Driving towards inclusion: Using a service design framework to investigate technology-induced inequalities

Qiling Long, Dan Mu, Michael, Joseph R. Peissel

157-171
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Why do Service Designers Struggle to Address Power Dynamics?

Audun Formo Hay, Josina Vink, Dagfinn Mørkrid Thøgersen, Mari Suoheimo

172-189
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Designing for Co-Production in a Territorial Lab for Mental Health

Federico De Luca, Daniela Sangiorgi

190-205
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Bubbles, currents and splashes: metaphors to make sense of innovation and learning practices in the public sector

Isabella Brandalise, Caio Werneck

206-218
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Enhance local communities through Design: a holistic approach to regenerate rural environments

Stefania Palmieri, Mario Bisson, Riccardo Palomba, Alessandro Ianniello, Luca Botta

219-231
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