Citizen data-driven design for pandemic monitoring


  • Raquel Corrêa Cordeiro PUC-Rio, Department of Arts & Design
  • Claudia Mont'Alvão PUC-Rio, Department of Arts & Design
  • Manuela Quaresma PUC-Rio, Department of Arts & Design



In a world concerned with the coronavirus pandemic, many governments do not know how to control the disease. Although there are several technologies that generate citizen data, transparency, and privacy are very important to ensure social engagement and more effectiveness in fighting the virus. This article analyzed some applications that contact tracing people or inform them about the disease. We selected the applications based on how they captured data, privacy issues, citizen participation, and the main challenges faced. Later, we created the app journey map to compare them and discovered the most used technology is Bluetooth, and the apps often have open source. However, these initiatives bring superficial insights and need to integrate with more complex data.

Author Biographies

Raquel Corrêa Cordeiro, PUC-Rio, Department of Arts & Design

Ph.D. student in Design at Puc-Rio, researching user experience in Smart Cities. UX certified by Norman & Nielsen Group (2015). Master in design by Esdi, Uerj (2014). Specialized in graphic design management from Elisava, Barcelona - Spain (2009), and a bachelor's degree in Industrial Design from the UFRJ (2007).

Claudia Mont'Alvão, PUC-Rio, Department of Arts & Design

Claudia is Ph.D. and M.Sc. in Transport Engineering at Universidade Federal do Rio de Janeiro (2001, 1997), graduated in Design from Centro Universitário da Cidade (1994), in Product Design. Currently is an Associate Professor at the Graduate Program in Design at Pontifical Catholic University of Rio de Janeiro. Her work includes teaching at undergraduate and graduation and research in Human Factors/ Ergonomics and coordination of the Laboratory of Ergodesign and Usability of Interfaces LEUI|PUC-Rio. Since 2002 is ad hoc consultant of Brazilian Agencies as CNPq and FAPERJ. Her main interest areas are information design, user experience and usability in HCI, ergonomics in build environment, and ergonomics in transports systems.

Manuela Quaresma, PUC-Rio, Department of Arts & Design

Manuela Quaresma, D.Sc. is a Researcher and an Assistant Professor in the Arts and Design Department at the Pontifical Catholic University of Rio de Janeiro. She teaches in both undergraduate and graduate Design programs, focusing on human-centered design. Her research topics of interest (at LEUI | Laboratory of Ergodesign and Usability of Interfaces) include ergodesign, user-centered design, product and human-computer interaction, usability, automotive design and ergonomics, and interaction design.

Specializations: user-centered design; user experience (UX), user research; contextual inquiry; task analysis; usability testing; heuristic evaluation; card sorting; GOMS-KLM – keystroke level model application; focus group moderation; project management.






Reviews and maps design responses and citizens' needs