Product-service-system design thinking for port healthcare: a case study with container lashers in the port of Antwerp




The port of Antwerp executes its container lashing with specialized dockworker crews called container lashers. These container lashers train in the port training center, OCHA, in order to execute container lashing safely and efficiently. Container lashing is considered labor intensive. Due to the future trends within maritime transportation, the interest in optimized ergonomic training provided for dockworkers rises. A User-Centered Design approach is implemented to gather insights to build a Product-service-system (PSS) solution in a multidisciplinary research context. In order to develop a meaningful PSS, clinical and cultural insights are required. This paper presents the research framework of Design Inclusive Research (DIR) to collect cultural insights from container lashers. Subsequentially, it elaborates on the different stages of DIR to the extent of defining and executing the design tools. For this study, Cultural Probes and user journey maps, in combination with in-depth interviews, are applied to gather, synthesize, and present the information to stakeholders in a validation workshop. The proposed design tools and framework delivered an array of contextual information, leading to a broader understanding of the container lashers’ culture and generating impactful solutions.

Author Biographies

Sander Zelck, University of Antwerp, Faculty of Design Sciences, Department of Product Development, Antwerp, Belgium

PhD researcher on Design for Healthcare: Researching touchpoints in ergonomic behavior of dockworkers in the port of Antwerp to shed light on the deliverables for PSS in healtcare implementation for heavy load professions. And assisting in running projects:
- Developing methodology for the categorisation of Design for Healthcare theses
- Improving the visual communication of a design process of a medical device
- Assisting in the optimization of Design for Healthcare thesis for hospital validation

Service Designer at Achilles Design
Chairman of non-profit association KSA Antwerpen and non-profit association KSA Brabant
Vice-chairman of the pedagogical board of KSA Antwerpen-Brabant

Ivo Dewit, University of Antwerp, Faculty of Design Sciences, Department of Product Development, Antwerp, Belgium

Ivo Dewit obtained his PhD in Product Development (2019) in which he developed a methodology to design product-service systems (PSS). He holds a postdoctoral position and together with the Strategic Design Lab (Fac. of Design Sciences, Dept. of Product Development, University of Antwerp) he has been involved in academic research on PSS design and radical service design since. He teaches product development fundamentals to Bachelor students, PSS and systemic design to Master students, and collaborates with the Faculty of Applied Engineering to bring their ideas faster to market. In 2017, he founded the Belgian chapter of the international Service Design Network and organizes summer schools on service design.

Sofia Scataglini, University of Antwerp, Faculty of Design Sciences, Department of Product Development, Antwerp, Belgium

Sofia Scataglini is an Biomedical Engineer and a Visiting Professor at Antwerp University in Digital Human Modelling (DHM) and wearable for ergonomics, health and wealth. Sofia Scataglini is recognized with the title of European Ergonomist (Eur.Erg.), CREE.

Sofia Scataglini is a member of the Scientific Committee of the International Ergonomics Association (IEA) and chair of the IEA Technical Committee on Digital Human Modeling and Simulation. Sofia is the founder of the Digital Human Modeling by Women group (DHMW), which is dedicated to promoting women in STEAM around the world. Sofia organizes congresses related to applied human factor, ergonomics, and digital human modelling (DHM). She is also an active editor and writer and reviewer of book and journals, scientific grant focusing on sensors, medicine, health and care, modelling and simulation,  standardization, ergonomics, biomechanics and design. Sofia Scataglini is involved in different TC groups for standardization such as National (NBN), European (CENELEC) and International levels (ISO and IEC) for Ergonomics, Wearable, Smart textiles, PPE and clothing. Her research activities focus on research and design of products, systems, environments, and services for the health, care, and well-being of people using Co-Design and User-Centered Design methods combined with Ergonomics.

Lenie Denteneer, University of Antwerp, Faculty of Medicine and Health Sciences, Department of Rehabilitation Sciences and Physiotherapy, Antwerp, Belgium

Lenie Denteneer is visiting professor at the Dept. of Product Development, research team Movement Antwerp (MOVANT). She is also guest professor at the Dept. of Rehabilitation Sciences and Phisiotherapy.
She has expert or governing mandates ar vice chairman in:
- Examination committee Postgraduate degree in musculoskeletal therapy
- REVAKI internship committee 
- Education Committee Postgraduate Diploma in Musculoskeletal Therapy 
- Education Committee REVAKI 
- Department council REVAKI 

Stijn Verwulgen, University of Antwerp, Faculty of Design Sciences, Department of Product Development, Antwerp, Belgium

Professor at the Faculty of Design Sciences, Dept. of Product Development. His research focuses on the development of medical products Ergonomics Physiology Anthropometry Biomechanics Optimization of human-product systems. He is member or expert mandate in:
- Departmental Product Development Council
- Industrial Research Fund Council 
- IOF Service Platform Evaluation Committee 
- Faculty Library Committee Faculty Design Sciences 
- Product Development Training Committee