Communication and emotion in bots and chatbots:
the cases of Fabi Grossi and Code of Hope
DOI:
https://doi.org/10.4013/fem.2023.251.15Abstract
The mapping and analysis of emotions and feelings in content published on online social networks has been one of the most modern tools in use today to promote engaging and effective communication with diverse audiences on the internet. With the advancement of algorithmic and artificial intelligence technologies, the resource has proven useful for identifying and responding to pre-programmed emotions. In this article, after an extensive literature review on the state of the art of studies that refer to the emotional turn in the field of communication, two interactive tools based on emotional responses are presented: the chatbot Fabi Grossi and the emotion monitoring system Code of Hope. It is concluded that both, despite diverging in the way they work, have similar premises in understanding the importance of the emotional dimension of communication to prevent cases of suicide among young people and represent good examples of how the emotional turn can be useful and effective in the context of automated communication systems.
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